Frequently Asked Questions

What is the Cycle to Work Scheme?

The Cycle to Work Scheme is a government-backed initiative that makes buying a bike more affordable. It allows employees to spread the cost of a new bicycle and essential equipment through their employer, with payments taken directly from their salary before tax. This means individuals will pay less tax and National Insurance, while also being encouraged to have a healthier, greener commute.

At NipNip, we help both businesses and employees get the most from the scheme, and we provide servicing, storage, and ongoing support to keep bikes in top condition. Explore our corporate services today.

What’s included in a standard bike servicing appointment?

When you book a standard service with us, we ensure your bike is safe, efficient, and a pleasure to ride. This includes checking and adjusting the brakes and gears, tightening bolts, inspecting the frame, and making sure wheels and tyres are in good condition. We also lubricate the chain and drivetrain to reduce wear.

Depending on whether you choose a Bronze, Silver, or Gold package, the level of detail increases, with Gold providing a complete overhaul. Our goal is always to return your bike in excellent working order.

For more information, please read our comprehensive price list.

Which areas of London do your mobile bicycle repairs cover?

Our mobile bicycle repair service is designed to make bike maintenance as convenient as possible. We currently cover areas including Borough and Canary Wharf, bringing professional repairs and servicing directly to your home or workplace. If you are outside these locations, we may still be able to help! Just contact us to check whether your area is within reach.

The purpose of our mobile service is to save you time, reduce hassle, and keep your bike in perfect condition without a trip to the workshop.

Why should I book a professional bike fitting service?

A professional bike fitting is about more than comfort. The right bike will offer efficiency, safety, and long-term performance. When we carry out a fitting, we assess your posture, riding style, and bike setup to ensure everything works together. This helps reduce the risk of injury, prevents common aches and pains, and improves pedalling efficiency so you get more power with less effort.

Whether you are a daily commuter, leisure rider, or competitive cyclist, a proper bike fit will make a noticeable difference to how enjoyable and effective your rides are.

Do you offer bike maintenance courses for beginners?

Yes, we run practical bike maintenance courses that are perfect for beginners. These two-hour sessions are designed to give you confidence in looking after your own bike. We teach you how to repair a puncture, adjust brakes and gears, carry out basic safety checks, and keep your drivetrain clean and lubricated. By the end of the session, you will feel more independent and ready to handle everyday maintenance tasks with ease.

Interested in learning more or booking onto a course? Please get in touch with us at NipNip today.

What services are available at your London bike workshops?

At our London workshops, we provide a comprehensive range of services to suit every rider. Customers can choose from Bronze, Silver, or Gold servicing packages, depending on how much attention their bike needs. We also offer specialist repairs for brakes, gears, wheels, tyres, and electrics, including e-bikes and Bromptons.

For added convenience, we offer a collect and return service and can supply courtesy bikes while yours is being worked on. Whether you need a quick tune-up or a complete rebuild, our expert team is here to help, so get in touch with us today.