Terms and Conditions

Please read the following Terms & Conditions carefully, as use of this website to purchase products means you agree to them.

  1. General Terms:

Ordering:

  • Orders for products displayed can only be made through this website. We will send you an order confirmation by email.
  • The right to cancel any order is reserved.

Order Acceptance:

  • Orders are deemed complete unless stated on the delivery note as a shortage to follow. Any other shortages must be reported by the customer within 2 days of receipt.

Prices:

  • All prices are shown in sterling and are inclusive of 20% VAT where applicable.
  • Delivery charges will be made clear at the final point of ordering. The cost of delivery may vary depending on value.
  • All special prices are subject to availability while stocks last.

Payment:

  • Payments can be made by credit or debit card online – we accept all major debit and credit cards.
  • Payment will go through our secure server facility. Please note that goods will not be sent until full payment has been received.

Delivery:

  • We regret we can only ship within the UK.
  • Standard UK delivery is 2-5 working days unless otherwise stated.
  • Please allow up to 28 days for delivery in unforeseen circumstances beyond our control.
  • If there is nobody to sign for the delivery, a re-delivery charge may apply.

Product Availability:

  • We will do our best to ensure product stock statuses are up to date.
  • In case of an event where the item’s stock status is incorrect, we will contact you immediately to offer an alternative or an ETA of stock availability.

Returns:

  • All faulty, damaged, or broken products will be replaced or refunded, provided we are informed within 3 days of receipt of goods.
  • Unwanted goods have a 14-day money-back guarantee. Products must be returned within 14 days of receipt in their original packaging and condition.
  • Postage for returns must be paid by the customer.

Warranty:

  • Unless otherwise stated, all products are covered by a 3-month warranty.

Liability:

  • We make no guarantees that this website is 100% error-free. We accept no responsibility for any loss you may incur due to an inability to use this website properly.

Links:

We are not responsible for the content of linked websites that are not controlled by us.

  1. Workshop-Related Terms:

Booking and Service:

  • Services offered on this website include bike repairs, servicing, and safety checks.
  • Bookings are subject to availability, and confirmation will be provided via email or text.
  • The 20-minute allocation time per service appointment is dedicated to a safety check and discussing your bike assessment.

Bike Pickup Notification:

  • Upon completion of your bike servicing or repairs, you will be notified via phone, email, or text.
  • It is crucial to collect your bike within 24 hours of receiving the notification. In exceptional cases, the maximum timeframe for bike collection is 48 hours.
  • Failure to collect your bike within this timeframe may result in the recycling of the bike due to space constraints.

Workshop Features:

  • Our skilled mechanics will greet you on arrival, providing an estimated completion time.
  • For early bookings (before 9:30am), we aim to complete the service on the same day, subject to the current workload.
  • During your service appointment, you can discuss any additional issues or concerns with your assigned mechanic.

Post-Service Issues:

  • If you experience any issues post-repair/servicing, please bring your bike to any NipNip store for a prompt assessment.
  • It is important to visit the shop as soon as the issue occurs to properly assess and diagnose the root cause.
  • If you experience any issues post-repair/servicing, it is imperative to bring your bike to any NipNip store as soon as possible for a prompt assessment. Timely reporting is crucial, as delays may result in additional wear of components, and we cannot guarantee the cause of issues if not addressed promptly.

Privacy and Security:

  • We prioritize the security of your personal information. Refer to our Privacy Policy for detailed information.

Promotional Offers:

  • We reserve the right to refuse or reject any promotion at any time.
  1. General:
  • Prices, service descriptions, and workshop features may change without notice.
  • We reserve the right to cancel or modify any service booking without notice.
  • These terms are subject to change; please check for updates.
  • For any inquiries or concerns, please contact us through our Contact Us page.

Privacy and Security:

  • Refer to our Privacy Policy for detailed information on how we handle customer data.

Contacts:

  • For general inquiries or support, please visit our Contact Us page.

Complaints:

  • Report disservices to hello@nipnip.co.uk. We will investigate the complaint and strive to improve our service.