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Today we can truly say that NipNip is London’s most convenient bicycle repair and servicing operation. What started in 2013 as a small, family-run business, is now London’s fastest growing cycle repair and servicing business. From day dot, it has always been our mission to keep cyclists safe and their two-wheeled companions performing to their best.
We remember the days when, with an Orange Vespa and a few tools under the 'lift-up' seat, we cycled through the streets of London, introducing prospective clients to NipNip.
Our early meetings with facility managers at some of London’s most prestigious buildings and offices quickly revealed a real need for cyclists across the City to have access to a reliable and convenient bicycle repair and service solution. Our first corporate client was Tower 42 – and we still work with them today, along with over 300 other corporate organisations and buildings in London.
During our first few months of trading, we worked 24/7 to deliver on our promise of making top-notch bicycle and servicing easy for the time-poor Londoner. During this time, we forged long-term partnerships with great brands like Tannus Tyres, who appointed us as main retailer for their puncture-less tyres.
We attribute our fast growth to our day-in, day-out relentless quest to do the best job possible on each and every bicycle we attend to. Also, our growth has been made possible through innovating new ways for busy Londoners to get easy and convenient access to cycle repairs and servicing. We call this: ‘NipNip Your Way.’
'NipNip Your Way’ enables cyclists to choose to have their cycle serviced and repaired in whichever way suits them best from our choice of three. First, a NipNip mechanic will fix their cycle at their home or place of work via NipNip Mobile. Alternatively, they can bring their cycle to the NipNip Servicing Hub in SE1. Or third, they can use NipNip Collect, our ‘collect, fix and return’ service, which launched in early 2016.
We provide our repair and servicing solutions to individual cyclists. We also work with companies and buildings in London whose employees and occupants cycle to and from the premises. NipNip technicians set-up for a day in the location’s cycle park and fix ‘en masse’.
Shortly after we launched the NipNip brand, we secured workshop space in Southwark, SE1. Today, this is the NipNip Servicing Hub, from where we fix the bicycles brought in to us and from where we operate NipNip Mobile and NipNip Collect. The hub also acts as our training centre, for budding mechanics keen to learn from the best. We are also immensely proud of the work we have done, and continue to do, with some of the most underprivileged in London via our partnership with the homeless charity, St Mungo’s.
We offer build-a-bike courses to the homeless of St Mungo's. Our course teaches them about the basics in bicycle repairs and maintenance - and they receive a bicycle of their own free of charge. Last year, over 100 people from St Mungo’s have ‘made it’ – they’ve graduated as NipNip Technicians.
Recently, we’ve launched NipNip Social - a fantastic and unique team-building exercise for our clients’ employees. From our workshop in London SE1, small teams (up to four at a time) spend four hours getting ‘stuck-in’ doing what we do day-in, day-out – repairing and servicing bicycles - working alongside those who have experienced homelessness.
In terms of the future? Well, you can rest assured that we’ll be staying ahead of the curb to bring cyclists the most convenient and best in repairs and servicing. With more and more people turning to cycling as an easy, ‘green’ and reliable mode of transport, we will have more work to do in ensuring bicycles are kept in tip top condition.
We have plans to broaden our offering in terms of products and to broaden our geographical ‘tyre-print’. So watch this space! In the meantime, thank you for taking the time to read our story.
Happy (and safe) cycling.
Matthew Farr and David Farr